Legal
Privacy
Policy
Last updated: July 26, 2026
1. Who We Are
CloseCall ("we", "us", "our") is an AI voice practice platform for freelancers. This Privacy Policy explains what personal data we collect when you use CloseCall, why we collect it, and how we handle it. If you have questions, contact us at support@closecall.pro.
2. Data We Collect
We collect only what is necessary to operate the Service:
| Data | Why |
|---|---|
| Email address | Authentication and transactional emails (payment status) |
| Name (optional, from Google OAuth) | Personalise your dashboard |
| Brief text you paste | Build the AI persona for your practice call |
| Call transcript (text only, no audio) | Generate your post-call score and feedback |
| Payment receipt screenshot (Pakistani users) | Manual payment verification |
| Subscription status and usage count | Enforce free tier limits and plan access |
| IP address | Rate limiting and fraud prevention |
| Error logs | Diagnose and fix bugs (via Sentry) |
We do not record or store audio. We do not collect payment card details. Those go directly to Polar.sh.
3. How We Use Your Data
- To authenticate you and manage your account.
- To generate AI personas and post-call scores from your submitted brief.
- To send transactional emails (payment approval, rejection, subscription changes).
- To enforce usage limits and prevent abuse.
- To diagnose errors and improve service reliability.
We do not use your data for advertising, profiling, or any purpose not listed here.
4. Third-Party Services
We share data with the following processors, strictly to operate the Service:
| Service | What they receive |
|---|---|
| Supabase | Email, transcript, session data (database + auth) |
| ElevenLabs | Brief text to power the AI voice persona |
| OpenAI | Brief text for persona generation and scoring |
| Polar.sh | Email and subscription status for international billing |
| Resend | Email address for transactional emails |
| Sentry | Error logs (no PII beyond email when a crash occurs) |
| Upstash | IP address and user ID for rate limiting (not stored) |
We do not sell your data to any third party.
5. Data Retention
- Call transcripts are retained while your account exists and deleted when you delete your account.
- Payment screenshots (Pakistani users) are retained for 90 days after the payment decision, then deleted.
- Error logs are retained for 30 days on Sentry.
- Account data is deleted within 30 days of account deletion.
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Delete your account and associated data.
- Object to or restrict certain uses of your data.
- Receive a copy of your data in a portable format.
To exercise any of these rights, email support@closecall.pro. We will respond within 30 days.
7. Cookies
We use only session cookies required for authentication (set by Supabase). We do not use tracking, advertising, or analytics cookies. No cookie consent banner is needed because we do not place any non-essential cookies.
8. Security
All data is transmitted over HTTPS. Your data is stored in Supabase with Row Level Security enabled so no user can access another user's data. We apply rate limiting, input validation, and security headers across all endpoints. Despite these measures, no system is completely secure. If you discover a vulnerability, please report it to support@closecall.pro.
9. Children
CloseCall is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, contact us and we will delete it promptly.
10. Changes to This Policy
We may update this policy as the Service evolves. When we make material changes, we will update the "Last updated" date at the top of this page and notify paid users by email. Continued use of the Service after a change constitutes acceptance of the updated policy.
11. Contact
For any privacy-related questions or requests: support@closecall.pro